Contact information
Contact Us
Have a question, a concern, or just want to say hello? We read every message ourselves — no bots, no scripts. Here's the best way to reach us.
General Enquiries & Customer Support
For anything to do with your order, a product question, or general support, email us at:
We aim to respond within 1–2 business days (Monday–Friday, excluding UK bank holidays).
Order & Shipping Questions
If your question is about an existing order — tracking, delivery, or a change to your address — please include your order number in your email so we can help you faster.
Returns, Refunds & Damaged Items
For anything related to returns or a faulty item, take a look at our Returns & Refunds Policy first — it covers most questions. If you still need us, email hello@theduska.com with your order number and, if relevant, a photo of the issue.
Press & Partnerships
For press enquiries, collaborations, or partnership proposals, please email hello@theduska.com with "Press" or "Partnership" in the subject line, and a member of our team will get back to you.
Privacy
Your privacy matters to us — every enquiry is handled discreetly and confidentially. For questions about how we handle your data, see our Privacy Policy, or email us directly.
We currently offer support by email only. This helps us give every message the thoughtful, unhurried response it deserves — which, if you've read anything else on this site, should feel about right.