Shipping policy
Shipping Policy
We ship discreetly — and for free — across the UK and to the United States. Below is everything you need to know about processing times, delivery, and how we protect your privacy along the way.
1. Discreet Packaging — Always
Every Duska order is shipped in plain, unbranded packaging with no logos, product images, or indication of contents on the outside. The return address on the parcel will show a discreet sender name rather than "Duska," so nothing about your delivery reveals what's inside — to couriers, neighbours, or anyone else who might see the package.
Your order will also appear on your bank or card statement under a discreet billing descriptor rather than "Duska," for the same reason.
2. Processing Time
Orders are processed within 1–2 business days of purchase (Monday–Friday, excluding UK bank holidays). You'll receive a confirmation email once your order has been dispatched, along with tracking information where available.
During sale periods or high-demand launches, processing may take slightly longer — we'll always aim to notify you if there's a significant delay.
3. Shipping Rates & Delivery Times
Shipping is free on all orders — no minimum spend required, to both the UK and the United States. We currently offer standard shipping only.
| Destination | Method | Estimated Delivery | Cost |
|---|---|---|---|
| United Kingdom | Standard | 2–4 business days | Free |
| United States | Standard | 7–12 business days | Free |
Delivery times are estimates provided by our couriers and begin from the date of dispatch, not the date of order. They are not guaranteed and may be affected by customs processing, weather, or courier delays outside our control.
4. Order Tracking
Once your order ships, you'll receive a tracking link by email. Please allow up to 24 hours after dispatch for tracking information to update.
5. Customs, Duties & Import Taxes (US & International Orders)
Orders shipped outside the UK may be subject to customs duties, import taxes, or handling fees imposed by the destination country. These charges are the responsibility of the customer and are not included in your order total or shipping cost. We have no control over these fees and cannot predict their amount, as they vary by country and order value.
6. Delivery Address & Missed Deliveries
Please ensure your shipping address is complete and accurate at checkout — we are not responsible for orders delayed or lost due to incorrect or incomplete address information. If a parcel is returned to us as undeliverable, we will contact you to arrange redelivery, and additional shipping costs may apply.
We are currently unable to ship to PO boxes for orders requiring signature on delivery.
7. Lost or Delayed Parcels
If your order hasn't arrived within the estimated delivery window, please check your tracking link first. If tracking shows no movement for more than 5 business days (UK) or 10 business days (US), contact us at hello@theduska.com with your order number and we'll investigate with the courier on your behalf.
Parcels are considered lost only after the courier's official investigation window has passed. Once confirmed lost, we will send a free replacement or issue a full refund, at your preference.
8. Damaged in Transit
If your order arrives visibly damaged, please refer to our Returns & Refunds Policy for how to report it and request a replacement or refund.
9. Order Changes & Cancellations
If you need to change your shipping address or cancel your order, contact us at hello@theduska.com as soon as possible. We can only make changes before an order has been dispatched — once shipped, orders cannot be modified or recalled.
10. Questions?
If you have any questions about shipping, delivery, or the status of your order, email us at hello@theduska.com and we'll get back to you within 1–2 business days.
Last updated: 2026. Duska reserves the right to update this policy at any time; changes will not affect orders already placed.