Yes. All our products are third-party tested and meet safety standards, free from harmful chemicals — so you can use them with confidence.

We use safe, skin-friendly materials across every product, free from harmful additives. Full material details are listed in the Materials section on each product page.

Sizing details are listed in the Details or Size Guide section on each individual product page — check there before you buy to make sure it's the right fit.

Yes. Checkout is fully encrypted, and your payment details are never stored or shared.

We accept Visa, Mastercard, American Express, Apple Pay, Shop Pay, and other major payment methods. Please refer to the checkout page for the full list of available options.

Payment failures are usually caused by a mismatched billing address, insufficient funds, your bank flagging the transaction for security reasons, or a typo in your card details. Please double-check your information and try again. If the issue persists, email us at hello@theduska.com and we'll help sort it out.

Log into your account to see your full order history, or use the link in your order confirmation email to view your order directly.

Enter your code in the discount box at checkout to apply it automatically. First-order discounts are typically sent to your inbox after subscribing with your email — check your inbox and spam folder if you don't see it. If you still can't find it, reach out to live chat and we'll get back to you promptly.

Restock timing varies by product. Click "Notify Me" on the sold-out product page and leave your email — we'll let you know the moment it's back in stock.

Add any special requests in the order notes field at checkout, and we'll do our best to accommodate them. If you've already placed your order, email hello@theduska.com and we'll add the note for you.

We ship to Europe (excluding some remote islands), the United States (excluding Alaska and Hawaii), Canada, and Australia. International fulfillment may vary by product — check individual product pages for specifics.

Yes. Every order ships in plain, unbranded packaging — no logos or product imagery on the outside. Your billing descriptor and return address stay just as discreet.

Visit our Track My Order page and enter your order number to check your delivery status, free of charge.

Orders typically ship the same day or the next business day. We fulfill from whichever warehouse is closest to you based on current stock — if your nearest warehouse is out of stock, we'll fulfill from another location to keep things moving.

Actual delivery time depends on the courier and typically takes 8–14 business days. If it's been longer than 14 days and your order hasn't arrived, please reach out by email or live chat — we're happy to look into it for you.

Within 24 hours of placing your order, email hello@theduska.com or contact live chat and we can update it directly. Between 24–48 hours, we'll try to reach the carrier on your behalf, though we can't guarantee the change will go through — we'll do our best to help. After 48 hours, your order will typically already be in transit and the address can no longer be changed.

Yes. We're committed to using eco-friendly packaging materials throughout our shipping process wherever possible, to minimize unnecessary waste.

To protect the health and safety of every customer, intimate or body-contact items — such as eye masks, underwear, and vibrators — cannot be returned or exchanged once received in full working condition. Please check the product page for item-specific policies, or reach out to live chat with any questions.

Yes. If your item arrives damaged, defective, or incorrect, email us at hello@theduska.com within 7 days of delivery with photos, and we'll send a free replacement — no need to return the original item.

Visit our Track My Order page and enter your order number to check your delivery status, free of charge.

Orders typically ship the same day or the next business day. We fulfill from whichever warehouse is closest to you based on current stock — if your nearest warehouse is out of stock, we'll fulfill from another location to keep things moving.